{"id":5364,"date":"2025-07-08T04:53:00","date_gmt":"2025-07-08T01:53:00","guid":{"rendered":"https:\/\/giyamucevherat.com\/?page_id=5364"},"modified":"2025-07-31T11:44:06","modified_gmt":"2025-07-31T08:44:06","slug":"mesafeli-satis-sozlesmesi","status":"publish","type":"page","link":"https:\/\/giyamucevherat.com\/en\/mesafeli-satis-sozlesmesi\/","title":{"rendered":"Distance Sales Agreement"},"content":{"rendered":"

Distance Sales Agreement<\/strong><\/p>\n

ARTICLE 1 \u2013 PARTIES<\/strong><\/p>\n

1.1 SELLER<\/strong>
\nRegistered Company Name: Giya Kuyumculuk Limited \u015eirketi
\nAddress: Atat\u00fcrk Mah. Ertu\u011frul Gazi Sk. D8 Blok No:2, Ata\u015fehir \/ \u0130stanbul
\nPhone Number: +90 544 957 2709
\nE-mail Adress: metropolgiya@hotmail.com<\/a>
\nMERS\u0130S No: 3960201223<\/p>\n

1.2 BUYER<\/strong>
\nFull Name:
\nAddress:
\nPhone Number:
\nE-mail Adress:<\/p>\n

Hereinafter referred to as the \u201cBUYER.\u201d<\/p>\n

ARTICLE 2 \u2013 SUBJECT<\/strong>
\nThe purpose of this Agreement is to establish the rights and obligations of the parties in\naccordance with the Law No. 6502 on Consumer Protection and the Regulation on Distance\nContracts regarding the sale and delivery of the product specified below, which the BUYER\nordered electronically via the Seller\u2019s website www.giyamucevherat.com \/ www.giya.com.tr (the\n\u201cWebsite\u201d).<\/p>\n

ARTICLE 3 \u2013 PRINCIPAL CHARACTERISTICS, PRICE & DELIVERY DETAILS<\/strong>
\nThe name, quantity, VAT\u2011inclusive selling price, and delivery details of the product subject to this\nAgreement are stated below.<\/p>\n

ARTICLE 4 \u2013 GENERAL PROVISIONS<\/strong><\/p>\n

4.1. <\/strong>The BUYER declares that they have read and understood all pre\u2011contractual information on\nthe Website, including the product\u2019s essential features, VAT\u2011inclusive price, payment method,\ndelivery terms and costs (if not otherwise stated, borne by the BUYER), delivery timeframe, and\nthe SELLER\u2019s full trade name, address, and contact information. The BUYER confirms electronic\nacknowledgment of their right of withdrawal and its conditions.<\/p>\n

For complaints and requests, the\nBUYER may contact the Seller via the above communication channels, and the Seller\u2019s customer\nservice will respond promptly.<\/p>\n

By confirming this Agreement electronically, the BUYER acknowledges having received full and\naccurate pre\u2011contractual information regarding trade name, address, MERSIS number, key\nproduct features, all\u2011inclusive prices, payment and delivery terms, right of withdrawal, and its\nexercise procedures.<\/p>\n

4.2. <\/strong>The product shall be delivered to the BUYER or the designated recipient at the address within\nthe timeframe specified on the Website\u2019s pre\u2011information section, calculated from the order date and not exceeding 30 (thirty) days. Customized products made to the consumer\u2019s specific request\nare exempt from the 30\u2011day limit.<\/p>\n

4.3. <\/strong>If the product is delivered to a person or entity other than the BUYER designated by the\nBUYER, the Seller shall not be held responsible if delivery is refused by that third party.<\/p>\n

4.4. <\/strong>The Seller is not liable for failure to deliver due to any issues encountered by the shipping company during delivery to the BUYER.<\/p>\n

4.5. <\/strong>The Seller guarantees the product will be delivered intact, complete, and matching the specifications indicated in the order.<\/p>\n

4.6. <\/strong>In case of technical or typographical errors in price, description, or specs, the Seller reserves the right to cancel the order and refund amounts paid to the BUYER in accordance with relevant legislation.<\/p>\n

4.7. <\/strong>Because the products on www.giyamucevherat.com \/ www.giya.com.tr are handmade and ring sizes may vary, post\u2011production differences in weight, length, width, etc. of \u00b1 10% may occur.<\/p>\n

4.8. <\/strong>If the Seller becomes unable to fulfill the contractual obligation, they must notify the BUYER in writing or via a durable medium within three days of discovering the issue and refund all amounts received (including delivery costs) within 14 days of notification.<\/p>\n

4.9. <\/strong>If an order placed during a promotion cannot be fulfilled at the end of the campaign, the Seller may, with the BUYER\u2019s consent, offer a product of equal quality and price instead.<\/p>\n

4.10. <\/strong>If payment via credit card, debit card, or other Website payment systems is not settled by the\nbank due to circumstances not attributable to the BUYER, the BUYER must return the product to\nthe Seller within 3 (three) days, provided it was delivered. Return shipping costs shall be borne by\nthe BUYER.<\/p>\n

4.11. <\/strong>In case of force majeure, adverse weather, or other extraordinary conditions preventing delivery, the Seller must notify the BUYER. The BUYER then has the right to cancel the order and terminate the Agreement. In case of termination, the Seller must refund all payments received (including delivery costs) within 14 days of the termination notice.<\/p>\n

4.12. <\/strong>Pursuant to Article 16\/4 of the Regulation on Distance Contracts (effective 27.02.2015, Official Gazette No. 29188), if fulfillment becomes impossible, the Seller must notify the BUYER in\nwriting or by durable medium within three days of becoming aware and refund all payments (including delivery costs) within 14 days.<\/p>\n

4.13. <\/strong>If the BUYER exercises their right of withdrawal, or if the product cannot be procured or a consumer arbitration board\/court mandates a refund, the Seller shall reimburse the bank in one lump sum for installment payments made by credit card. The bank will refund the BUYER in the same number of instalments. Refunds for wire transfers\/EFT or cash-on-delivery will be made to the BUYER\u2019s bank account (matching the billing or account holder name) as specified by the BUYER.<\/p>\n

ARTICLE 5 \u2013 RIGHT OF WITHDRAWAL<\/strong><\/p>\n

The BUYER has the right to withdraw from this Agreement within 14 (fourteen) days without any\nreason.<\/p>\n

Per Article 15 of the Distance Contracts Regulation, ring orders are customized, thus legally non refundable. However, on www.giyamucevherat.com \/ www.giya.com.tr, refunds on custom ring orders are allowed with a 10% deduction. No withdrawals allowed on engraved wedding rings.<\/p>\n

The withdrawal period begins on the day of Agreement execution for service contracts, and on\nthe day the BUYER or designated recipient receives the product for goods contracts. However, the BUYER may exercise withdrawal any time between contract execution and product delivery.<\/p>\n

If the BUYER uses withdrawal, return shipping costs via a carrier other than the one specified in this Agreement shall be borne by the BUYER.<\/p>\n

Withdrawal period calculation rules;<\/b><\/p>\n

Delivery to the carrier by the seller does not count as delivery to the consumer. In combined goods\/services contracts, withdrawal rights for goods shall apply.<\/p>\n

To exercise the right of withdrawal, the Buyer must notify the Seller within 14 days via phone or e-mail. The product must be in resalable condition and must not fall under the exceptions listed in Article 15 of the Distance Contracts Regulation (Official Gazette, dated 27.11.2014). Upon a valid withdrawal, the return process will proceed accordingly:<\/p>\n

a) Product invoice must be included. For corporate invoices, a replacement credit note must accompany the return within 10 days, otherwise the return cannot be processed.<\/p>\n

b) The product must be returned within 14 days of receipt, including box, packaging, certificates, gifts\/accessories, and gift vouchers, intact and\nundamaged. Missing or damaged items\u2014regardless of carrier fault\u2014will reduce the refund amount accordingly. The BUYER should coordinate the return method with the SELLER.<\/p>\n

Carrier designated for returns is Yurti\u00e7i Kargo.<\/p>\n

Refund to the BUYER will be made within 14 days of the SELLER\u2019s receipt of the withdrawal request.<\/p>\n

ARTICLE 6 \u2013 PRODUCTS EXEMPT FROM WITHDRAWAL RIGHTS<\/strong><\/p>\n

The following products and services are not subject to the right of withdrawal in accordance with Article 15 of the Regulation on Distance Contracts, published in the Official Gazette dated 27.11.2014:<\/p>\n

a) Contracts for goods made to the consumer\u2019s personal preferences or specifications such as custom metal colors, non-standard ring, necklace or bracelet sizes, engraved wedding bands, or any post-delivery modifications are considered personalized items and are therefore not eligible for cancellation or return under the right of withdrawal; however, custom ring orders placed through www.giyamucevherat.com or www.giya.com.tr may be eligible for return with a 5% deduction, excluding engraved wedding bands, which are strictly non-refundable.<\/p>\n

b) Contracts for goods or services whose prices depend on fluctuations in the financial markets beyond the control of the SELLER.<\/p>\n

c) Contracts for the delivery of goods that are perishable or may expire quickly.<\/p>\n

d) Contracts for the delivery of goods whose protective packaging (such as seals, bands, or wrappers) has been opened after delivery and are not suitable for return due to health or hygiene reasons.<\/p>\n

e) Contracts for goods which, after delivery, have been mixed with other products and, by their nature, cannot be separated.<\/p>\n

f) Contracts for the supply of books, digital content, or computer consumables provided in a tangible medium if their protective packaging has been opened after delivery.<\/p>\n

g) Contracts for the delivery of periodicals such as newspapers or magazines, excluding those provided under a subscription agreement.<\/p>\n

h) Contracts for services to be performed on a specific date or within a specific period, such as accommodation, transport of goods, car rentals, catering, and leisure or entertainment activities.<\/p>\n

i) Contracts for movable goods that are subject to mandatory registration in accordance with the Highway Traffic Law No. 2918 dated 13\/10\/1983, as well as contracts concerning unmanned aerial vehicles (UAVs) that require registration.<\/p>\n

j) Contracts for services performed instantly in an electronic environment or for intangible goods delivered immediately to the consumer. This includes mobile phones, smartwatches, tablets, and computers that have already been delivered to the consumer.<\/p>\n

k) Contracts for services that begin with the consumer\u2019s explicit consent before the withdrawal period expires, as well as contracts concluded via live auctions.<\/p>\n

l) Products delivered to an address outside the Turkish Customs Territory as declared by the Buyer are not eligible for return. Additionally, products that require installation or assembly by the Seller or an authorized service provider, as stated in the user manual, are excluded from the right of withdrawal once such installation or assembly has been carried out.<\/p>\n

ARTICLE 7 \u2013 DISPUTE RESOLUTION<\/strong><\/p>\n

If the BUYER has any complaint regarding the product, order, or related matters, they may submit\nit to the SELLER via the communication details above. Complaints will be logged and handled by\nthe appropriate departments, and a response will be provided as soon as possible. Additionally,\nfor disputes within the monetary limits established annually by the Turkish Ministry of Customs\nand Trade, the BUYER may apply to consumer arbitration committees or consumer courts in their\nplace of purchase or residence.<\/p>\n

SELLER:<\/strong>
\nTrade Name: Giya Kuyumculuk Limited \u015eirketi
\nAddress: Atat\u00fcrk Mah. Ertu\u011frul Gazi Sk. D8 Blok No:2, Ata\u015fehir \/ \u0130stanbul<\/p>\n

BUYER:<\/strong>
\nAddress:
\nDate:<\/p>","protected":false},"excerpt":{"rendered":"

MESAFEL\u0130 SATI\u015e S\u00d6ZLE\u015eMES\u0130 MADDE 1 \u2013 TARAFLAR 1.1 Sat\u0131c\u0131 Ticari Unvan: Giya Kuyumculuk Limited \u015eirketi Adres: Atat\u00fcrk Mah. Ertu\u011frul Gazi Sk. D8 Blok No:2, Ata\u015fehir \/ \u0130stanbul Telefon: +90 544 957 2709 E-posta: metropolgiya@hotmail.com MERS\u0130S No: 3960201223 1.2 Al\u0131c\u0131 Ad\u0131 Soyad\u0131: Adres: Telefon: E-posta: Bundan sonra “ALICI” olarak an\u0131lacakt\u0131r. MADDE […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5364","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/giyamucevherat.com\/en\/wp-json\/wp\/v2\/pages\/5364","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/giyamucevherat.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/giyamucevherat.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/giyamucevherat.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/giyamucevherat.com\/en\/wp-json\/wp\/v2\/comments?post=5364"}],"version-history":[{"count":0,"href":"https:\/\/giyamucevherat.com\/en\/wp-json\/wp\/v2\/pages\/5364\/revisions"}],"wp:attachment":[{"href":"https:\/\/giyamucevherat.com\/en\/wp-json\/wp\/v2\/media?parent=5364"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}